Internal I.T. vs External I.T.

Internal I.T. vs External I.T.

There has been a hot debate over whether or not businesses should use agencies for I.T. services. Primarily, the argument always boils down to the scale of business. Granted, the two can and do often coexist. But business owners will often ask themselves, is this entirely necessary?

And the answer is, it depends. As usual.

However, the question could be rephrased to better understand everything that is associated with such a decision. Let’s go through the steps of what a proactive I.T. department should be doing in order to better understand what the answer should be.

1. Supportive Roles

Both internal and external I.T. departments can fulfill this supportive role. Or should be able to. The advantages of an internal I.T. department may be understanding the network framework quicker than an external I.T. agency. The flip side to that point is that managed I.T. service providers typically work with many different industries to provide timely, efficient, service. These type of experts are often more well-rounded and have experience not only working with a network such as your business but also may be able to provide insight into what might work better. This is not to say that it’s entirely necessary to eradicate an internal I.T. department. But it’s always important to get external viewpoints to better optimize your internal system.

2. Knowledge Base

A good I.T. employee will have their certifications in place, will prevent problematic circumstances, and provide consistent reports on network improvements or security flaws. But it’s important to realize that not one, singular, person can realistically know everything that needs to be fixed until it eventually pops up which can drastically hurt your business. Is it that employee’s fault? Of course not! But this is the advantage to having an external I.T. team working with your business. These agency I.T. teams offer a diverse amount of experience and from differing backgrounds to provide a very well-rounded analysis of network threats.

3. Cost

It’s costly for business owners (especially small business owners) to employ a full team of I.T professionals to meet their network needs. This is where the clear winner is the agency or managed I.T. professional services. Typically, managed I.T. professionals get called into the picture when it’s an emergency. This is often the issue with managed I.T. services and why they’re usually expensive. But in the long-run, managed I.T. companies such as ETV Software will offer retainer plans to reduce the initial onset of expenses, even including the ability to have rollover hours at a flat monthly fee. For the cost of 1 employee at 2 weeks of pay, retainer plans allow businesses to have a cheaper alternative than hiring an extra employee – with the added bonus of having a full-service team of professionals at just a phone call away.

At the end of the day, there’s no clear winner. There are benefits to both. And there can be an enormous amount of benefits when both are working in conjunction with each other. As with the rest of the market, it’s all about what your business demands. However, we’re of the persuasion that managed I.T. agencies can provide the most bang for your buck.

Written by Christian Cauthen


How To Get Your Business On The Right Track

Finding it hard to focus on getting your business on the right track? We have the steps you can take to get things moving forward.

When you're the owner or even the leader of a business, it can be very stressful to try and keep everything in order while at the same time making sure everything is moving in the right direction. The pressure to be successful can take its toll on anyone, so we have compiled ways in which you can take hold of your business and get things moving. It's extremely important to have goals for your company, but what happens when your goals are too extreme or unrealistic? Try setting more attainable goals for your business, this will ensure that your mission is digestible and less scary for employees, and will help to get the ball rolling more easily. This step is even more important when first starting your business because your daily routine will be changing and it is harder to manage daily tasks.

Perhaps an even more important task that business owners should make a priority is growing and accumulating a community. This community can involve groups, investors, partners, and most importantly passionate customers. Each one of these community members will help to pave the way for the advancement of your business, and the good part is that each business can select the right community members for them depending upon their unique set of needs. And finally, making sure that you surround yourself with supportive family friends and community groups that will understand your need to stay focused on your business.

If you're starting a business for the first time this step could be the most important. Giving yourself the freedom to blur the line between personal and professional work-life balance could greatly benefit your company in the early stages. If you have your own business, it's probably a good bet that you are already excellent at these three points. That being said, it can only benefit your company to remind yourself that it's okay to not be a perfectionist. Remind yourself that not everything has to be perfect in order to begin or move forward with your business.

 

 


Want To Encourage More Great Ideas In Your Workplace?

Here are some valuable strategies for organizational leaders who want to encourage creativity and diversity in the workplace.

One of the most important things every leader should always be doing in their business is to keep asking questions. Never forget to ask questions to yourself as well as your team members. Asking questions can help focus attention to important goals and milestones. It also allows for more meaningful input from everyone in the team; leaving no one excluded! Another thing that would benefit a leader is to keep in mind that it’s okay to have a little room for errors. If there is no space allowed to make errors, important things can get pushed to the side or neglected and only realized when it's too late.

Constructive conflict is another surprising thing in the workplace that can be beneficial. As long as the conflict is being used in a proactive way it can be used to establish a business rationale. Business leaders can do this by letting team members know that even if they disagree, their input is valuable. This relates also to having an open door policy in the workplace. If a leader admits consistently that they are not omnipotent and do not have the whole story at all times; this can only be beneficial in the workplace. Having open conversations with team members expressing your interest in hearing their side can cause creativity and new ideas to form in the workplace.

And finally, keep in mind to never disregard or dismiss ideas that come from members of the team. It is true that internal ideas can seem threatening at first. Leaders do not want to admit that an idea of a subordinate may have bee better than theirs. This is a mistake many leaders make; it can cause you to miss out on great ideas that would be perfect for the organization as a whole.

All in all, it's up to a leader to direct the team and the organization to reach milestones and knock down walls. Never forget that being compassionate and powerful do not have to be mutually exclusive.

Learn more here